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CASE STUDY

 

 

MERCY HOSPITAL & MEDICAL CENTER AND 12 BRANCH LOCATIONS

Background

Mercy is a Catholic teaching hospital located minutes from Chicago's Loop. Founded in 1852, at a site that today would be near Rush Street and the Chicago River, the Sisters of Mercy converted an old rooming house into Mercy Hospital, the first chartered hospital in Chicago and the first hospital in the State of Illinois.

In 1863, the Civil War not yet ended, the Sisters moved their hospital to the site of a former academy at 26th Street and Calumet Avenue. Many residents shook their heads over a hospital so far in the distant countryside of Chicago. But two years later every bit of that space would be needed when in October of 1871 Chicago burned. Mercy Hospital which seemed so ridiculously large and foolishly placed on the fringe of the city, became a haven beyond the fire's reach and provided for as many as six times the number of fire victims than any other hospital could handle.

The history of Mercy and the history of Chicago had become inseparable. In the early 50s, plans for building a new Mercy were being made. Mercy would not abandon their commitment to provide medical care for patients most in need and through the Department of Urban Renewal, the Mayor of Chicago, Richard J. Daley helped Mercy acquire the land between 25th and 26th Street, from Michigan Avenue to King Drive and in January of 1968, Chicago's oldest hospital became its newest with the opening of a 517-bed facility. Today, Mercy Hospital and Medical Center is part of a nation wide network of Mercy Healthcare facilities within reach of 75% of the American population.


Challenge

In a hospital and learning center environment, Mercy Hospital and Medical Center requires voice communications on a 24x7 continuous basis, providing seamless operations for all locations, while requiring a "zero tolerance" policy for failure.


Solution

OPC Communications, Inc. provided the on-site design, integration and project management of a new Definity G3 PBX Communications System, upgrading existing POTS lines to full T1 capabilities. While providing documentation for turnover, OPC Communications, Inc. also incorporated this information into a database for use today in the implementation of E-911 operations.


Results

OPC Communications, Inc. maintains all required communications needs on a daily basis, including on-site troubleshooting, repair, installation, adds, moves and changes at Mercy Hospital, as well as the twelve Mercy Medical branch locations in Chicago and the surrounding areas. OPC Communications, Inc. also provides Mercy with 24x7 continuous emergency coverage.

 



OPC Communications, Inc. · 9654 West 131st Street · Palos Park Illinois 60464 · 708.671.0218 · Fax: 708.448.9519


OPC Communications, Inc.